Privacy Policy

Last Updated: 11 August 2026

At MemoKart, a brand of House of Artsy Creations, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use and store it, when it may be shared, and the choices available to you when using our website, WhatsApp ordering service, and other MemoKart services.

1. Company Information

2. Information We Collect

We may collect information necessary to provide our services, including:

• Name
• Phone number and WhatsApp number
• Email address
• Billing or shipping address
• Order and personalization details
• Payment and transaction information
• Photographs and images provided for editing or composition
• Customer instructions and requirements
• Edited photographs, previews, and completed designs
• Customer reviews, feedback, and testimonials
• Messages and communications with our team
• Website usage, device, cookie, and analytics information

We only collect information reasonably required to process orders, communicate with customers, provide our services, improve our website, and operate our business.

3. Customer Photographs

MemoKart provides personalized photo composition and Memory Frame services. Customers may therefore provide photographs containing themselves, family members, relatives, friends, or other individuals.

Photographs provided to us are used primarily for completing the service requested by the customer.

By providing photographs to MemoKart, you confirm that you have the necessary authority or permission to provide those photographs for the requested service.

4. How We Use Your Information

Order Processing: To accept, prepare, process, and complete your order.

Photo Editing and Personalization: To create your requested Memory Frame, photo composition, or related personalized work.

Design Previews and Revisions: To provide previews and complete permitted revisions.

Customer Communication: To communicate regarding enquiries, payments, order status, previews, delivery, and customer support.

Payment Verification: To verify and maintain records relating to payments and transactions.

Shipping and Delivery: To provide the necessary details to courier or delivery partners.

Customer Support: To handle questions, complaints, replacement requests, and other order-related matters.

Website Improvement: To understand website usage and improve our website and customer experience.

Marketing and Advertising: To promote MemoKart, communicate offers, showcase selected completed works or reviews, and measure the performance of our marketing activities where applicable.

Security and Legal Requirements: To protect our business and customers and comply with applicable legal or regulatory obligations.

5. How We Store Customer Photos and Information

Customer photographs, design files, and related information may be stored or processed using systems required to complete and manage orders, including:

• Local office computers
• Local storage systems or servers
• Business mobile devices
• WhatsApp
• Cloud storage services
• Photo-editing and design software
• Cloud-based editing tools
• Backup systems

Access to customer information is limited, where reasonably possible, to people and service providers who require it for legitimate business purposes.

6. Photo and Data Retention

MemoKart currently does not apply one fixed retention period to every customer photograph or design file.

Photographs and completed designs may be retained after an order is completed for purposes such as:

• Customer support
• Revisions
• Reprints
• Future reorder requests
• Recovering previously completed work
• Resolving disputes
• Business records
• Legal or regulatory requirements

Some photographs and files may also be deleted periodically as part of normal storage management.

Customers may contact us at any time to request deletion of their photographs or personal information.

We will take reasonable steps to process valid deletion requests, subject to information that may need to be retained for legal, financial, dispute-resolution, or other legitimate requirements.

7. Use of Selected Work, Final Outputs and Reviews for Marketing

MemoKart may occasionally use selected completed works, final outputs, customer reviews, feedback, testimonials, or related content as examples of our services on our website, social media pages, advertisements, portfolio, or other promotional materials.

If you do not want your photographs, completed work, final output, review, feedback, or testimonial to be used for promotional purposes, you may inform us.

You may also contact us to request removal of previously published content. We will take reasonable steps to remove such content from platforms and accounts under our control.

However, content that has already been shared, downloaded, cached, indexed, or reposted by third parties may remain outside our direct control.

8. Sharing Your Information

We may share limited information with service providers where necessary to operate our business or complete your order.

These may include:

• Payment service providers
• Banks or payment platforms
• Courier and shipping companies
• WhatsApp and communication services
• Website hosting providers
• Cloud storage providers
• Photo-editing or technology service providers
• Analytics services
• Advertising and marketing platforms
• IT and technical service providers

We aim to share only the information reasonably necessary for the relevant service.

We may also disclose information where required by applicable law, legal process, court order, or lawful government request.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for purposes including:

• Website functionality
• Remembering preferences
• Performance monitoring
• Website analytics
• Measuring advertising performance
• Improving customer experience
• Marketing and advertising

Some cookies and tracking technologies may be provided by third-party services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

10. Marketing Communications

MemoKart may occasionally send information about services, promotions, offers, or updates through channels such as WhatsApp, email, or other communication methods where applicable.

You may request to stop receiving promotional communications at any time.

Opting out of promotional communications will not prevent us from contacting you regarding an active order, payment, design preview, delivery, or customer-support matter.

11. Data Security

We take reasonable technical and organisational precautions to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission, electronic communication, cloud service, mobile device, or storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of information transmitted or stored electronically.

12. Children's Privacy

MemoKart's ordering services are intended to be used by adults.

However, photographs submitted by customers may include children as part of family photographs or other personalized compositions.

Where information relating to children is provided, the person submitting the photographs should have the necessary parental, guardian, or other lawful authority to provide them.

13. Your Privacy Choices and Rights

Subject to applicable law, you may contact MemoKart to:

• Ask about personal information we hold about you
• Correct or update inaccurate information
• Request deletion of personal information
• Request deletion of photographs
• Request that your photographs, completed work, final output, reviews, or testimonials not be used for promotional purposes
• Request removal of previously published work or reviews
• Withdraw consent where applicable
• Opt out of promotional communications
• Raise a privacy-related question or complaint

We may request reasonable information to verify your identity or identify the relevant order before processing certain requests.

14. Data Deletion Requests

To request deletion of photographs or personal information, contact:

Please provide sufficient information, such as your name, phone number, or order details, so that we can identify the relevant files.

Because customer files may exist across local systems, mobile devices, WhatsApp, cloud services, editing software, and backups, deletion may involve processing the request across multiple systems.

15. Third-Party Services

Our website and services may interact with third-party platforms such as:

• WhatsApp
• Social media platforms
• Payment providers
• Courier services
• Analytics services
• Advertising platforms
• Cloud and technology providers

These third parties may have their own privacy policies and data-handling practices.

MemoKart is not responsible for the independent privacy practices of third-party services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns, privacy requests, or photo-deletion requests, please contact:

We process and handle personal information in accordance with applicable privacy and data-protection requirements in India.