Shipping Policy
At MemoKart, we aim to ensure that your personalized Memory Frame reaches you safely and within the expected timeline.
Shipping Charges
- Free Delivery: We offer free shipping across India on eligible MemoKart orders.
- Cash on Delivery (COD): COD is not available because our Memory Frames are personalized and created specifically for each customer.
- Orders are confirmed after the required advance payment is received.
Photo Composition & Order Processing
As every Memory Frame involves personalized photo composition, preparation takes time.
- Photo Composition / Soft Copy: Usually completed within 3–6 working days.
- A preview of the completed photo composition will be shared with the customer before final processing, where applicable.
- Orders placed during weekends, public holidays, or periods of high order volume may require additional time.
- Urgent orders may be prioritized depending on availability.
Dispatch & Delivery
Once the Memory Frame is completed and ready for shipment:
- Delivery generally takes 3–7 working days, depending on the destination and courier serviceability.
- Delivery timelines are estimates and may vary for remote or difficult-to-service locations.
Tracking Your Order
Once your order has been dispatched and handed over to our delivery partner, tracking information will be shared with you through WhatsApp, email, or another available communication method.
Tracking updates are managed by the respective courier partner after dispatch.
Possible Delivery Delays
While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:
- Adverse weather conditions
- Natural disasters
- Strikes, protests, or transportation disruptions
- Courier operational delays
- Incorrect or incomplete delivery addresses
- Remote or non-serviceable locations
- Public holidays
- Other unforeseen circumstances
MemoKart cannot guarantee an exact delivery date where delays are caused by courier partners or circumstances outside our control.
Incorrect Delivery Address
Customers are responsible for providing a complete and accurate shipping address and contact number while placing the order.
If a shipment is delayed, returned, or requires re-shipping because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
Damaged or Incorrect Orders
If your Memory Frame arrives damaged or you receive an incorrect product, please contact us within 24 hours of delivery.
An unboxing video is required for damage or incorrect-product claims. Eligible cases will be handled according to our Replacement & Cancellation Policy.
Need Help?
For shipping, delivery, or tracking assistance, contact MemoKart:
For quicker assistance, we recommend contacting us through WhatsApp.